Iris reads the language of a person's first message and holds the whole conversation there. The summary your attorneys read is always in English, whichever language it began in.
Iris speaks the language they think in.
The switch is what breaks trust.
What breaks trust fastest isn't the language. It's the switch. A person writes in Spanish and the firm answers in English, and the conversation becomes work again. Most people won't do that work at 9pm, in pain, for a firm they've never met.
The alternative is a hire. A bilingual receptionist runs about $50,000 a year, forty hours a week, one time zone. It covers business hours in two languages. The other 128 hours of the week go back to voicemail.
She wrote in Spanish tonight. By morning, the firm that answered in her language, at whatever hour, has her case.
The reply she gets tonight
Thank you for contacting our office. Your message has been received. A member of our team will respond within two business days.
One intake, two languages, and no point at which a person has to become someone else to be understood.
Two languages. One standard.
It starts where they start
Iris reads the language of the first message and answers in it. No language menu, no 'please select,' no waiting for a translator to come on shift.
Native, not translated
Iris doesn't convert an English conversation into Spanish. It holds the conversation in Spanish, the pace, the follow-ups, the care, as though Spanish were the only one it knew.
The standard holds in both
The same qualification threshold, the same follow-up logic, the same summary structure. A firm sets its standard once, and it applies in either language.
Understood, not processed.
A translated conversation still feels translated. The person senses their words went somewhere else and came back changed.
And when someone switches mid-thought, English for the street names, Spanish for the fear, the conversation follows without pausing to notice.
People decide how much to share based on how understood they feel. In the language they think in, they share more.
Sunday, 9:12pm.
Lucía's first message arrives in Spanish, and the whole conversation happens there, including the disclosure that Iris is the firm's intake agent, not an attorney. It travels with the language.
What follows is the intake Iris would run in English: treatment, the owner's prior warning, the photos. The questions a paralegal would ask, in the language she's thinking in.
The summary is always in English.
Whichever language the conversation happens in, the attorney reads the same one-page summary, in English. Nobody on the team translates anything. There's nothing to translate.
For the firm, bilingual intake stops being a staffing decision and becomes part of how the site simply behaves.
Lucía Herrera
(555) 733-0918 · lucia.herrera@example.com
Personal injury — Dog bite- Summary
- Bitten on the arm by a neighbor's dog Saturday evening while walking on the sidewalk. Treated at the ER. Stitches and antibiotics. She had warned the owner once before that the dog escaped the yard.
- Score
- 14/20 · Hot
- Score reason
- Clear prior-notice liability, documented treatment, and no counsel yet.
- Urgency
- MediumInjury documented; the yard may be repaired soon.
Recommended next step
Call today. Ask for photos of the wound and the yard before either changes.
Meet Iris in both languages.
On the demo link, run the intake twice, once in English, once in Spanish. You'll see the same standard on both sides of it.