Acceptable Use Policy
Who this is for, and what it's never for. The line is short, and we hold it.
Last updated · June 30, 2026
The line.
The service is for the legal profession, and the people it serves. Everything on the left is welcome. Nothing on the right ever is.
For
- Law firms — from solo practices to multi-office firms
- Legal service providers operating on a firm's behalf
- Bar-licensed attorneys, whatever their practice structure
Never for
- Presenting Iris as a human. The disclosure is part of the product, not an optional nicety
- Collecting information under false pretenses — any pretense, about anything
- Non-legal commercial intake: lead generation for other industries, presented as legal intake
- Initiating unsolicited outreach. Iris responds to people who came to the firm; it never initiates contact
Why the line sits there.
Iris talks to people at sensitive moments — hurt, frightened, or in the middle of the worst week of their year. The trust those people extend doesn't belong to us. It's extended to a law firm, and through it, to the profession.
A tool in that position can either honor what it was given or cheapen it. The four items on the right side of that list are the cheapening — which is why there's no configuration that permits them, and no plan where they're fine.
This is also self-interest, honestly stated: one firm using Iris to mislead people would cost every other firm something. We're not interested in that trade.
How it's enforced.
Enforcement that distinguishes mistakes from intentions — and never touches the firm's data.
Not sure which side you're on?
Most questions are about adjacent uses — legal aid, bar associations, law school clinics. Ask before configuring; the answer comes from a person, and it comes quickly. This policy is incorporated into the Terms of Service.