Iris now converses in Spanish

Iris now converses in Spanish. The intake is designed natively in the language, not translated from English after the fact.

The difference matters more than it sounds. Translated software asks the right questions in the wrong rhythm — it keeps the content and loses the shape. A native conversation asks the questions a Spanish speaker would ask, in the order and the register a Spanish speaker would expect, because that version was written on its own terms rather than adapted from another one.

What native means here

Follow-ups land the way a careful listener's would, tuned to the language rather than carried over from English question by question. Pacing matches the language too — the pause before the next question isn't a fixed number, it's calibrated to how the conversation actually moves in Spanish.

The disclosure, which has legal weight, gets the same treatment: it reads as first-language because it was written for Spanish first, not run through a translator and checked for accuracy afterward. Getting that sentence merely correct wasn't the bar — it needed to read the way a firm's own Spanish-speaking staff would say it.

A caller who switches languages mid-conversation is met in the language they're using. Iris doesn't restart the conversation or ask anything already answered again — it carries the case forward and simply continues in whichever language the caller picked up.

Why it shipped with 2.0

Intake conversations are where prospective clients decide whether a firm is for them. That decision should never be made against a language barrier the firm itself could have removed.

The change is part of Iris 2.0, and every firm running Iris received it the same day. Details on both languages live on the bilingual intake page.